We take care in preparing and dispatching every order, with the aim of making the process as simple and transparent as possible.
Shipping
Order Processing
We collect personal information when you:
- Place an order
- Subscribe to our newsletter
- Contact us via our website
This may include your name, email address, shipping address, billing details, and order history.
Delivery
We ship internationally. Estimated delivery timeframes are provided at checkout and may vary depending on destination.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Customs & Duties
International orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
Returns
Return Conditions
- We accept returns on eligible items within 14 days of delivery.
- Items must be unused, unwashed, and in original condition
- Original packaging must be intact
- Sale items may not be eligible for return
How to Return
To request a return, please contact us at hello@theavernstudio.com with your order number. We will provide further instructions once your request has been reviewed.
Refunds
Approved refunds (shipping price not included) will be processed back to the original payment method once the returned item has been received and inspected. Please allow 3 - 7 business days for the refund to appear.
Exchanges
If you would like to exchange an item, please contact us and we’ll do our best to assist, subject to availability.
